Explain plans in context
Start with how the customer uses the service, then explain the relevant plan, device or add-on choices.
Storycards for telecommunications
Make complex telecom choices easier to act on.
Help customers compare plans, choose devices, prepare for travel and reach the right service path. Keep current product content, brand rules, permissions and data handoffs inside one governed system.
StorycardsConcept demo
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Who is the plan for?
Clearer choices for customers. Reusable journeys for every channel.
Prepare better handoffs
Collect structured needs and intent before the customer continues to ecommerce, sales or service.
Keep offers consistent
Reuse approved product journeys across campaigns, retail teams and digital channels without rebuilding the system.
Interactive products across acquisition, onboarding and service.
Use focused journeys to make changing plans, devices and service options understandable. Each product can connect to the destination and data flow the organization approves.
01
Plan finder
Guide customers by household, usage, content, travel and budget instead of asking them to compare a long plan table.
View workflow
- Ask for
- Individual, household or business needs and usage priorities.
- Show and connect
- Explain relevant plan categories and link to the provider’s current offers and coverage checks.
- Measure
- Completed finders and plan-page clicks.
02
Device matcher
Match practical needs, operating preferences and price range to a focused set of devices.
View workflow
- Ask for
- Device use, preferred features and budget range.
- Show and connect
- Explain a device shortlist based on the provider’s current catalog, then link to product pages.
- Measure
- Completed comparisons and device-page clicks.
03
Roaming planner
Explain travel options based on destination, trip length and expected calls, messages and data use.
View workflow
- Ask for
- Travel topic and the destination information the visitor wants to review.
- Show and connect
- Explain where to check current roaming terms and direct the customer to the provider’s travel service.
- Measure
- Guide completion and clicks to current roaming information.
04
New customer onboarding
Guide activation, account setup, app installation and the first useful service actions.
View workflow
- Ask for
- The service and setup task the customer needs help with.
- Show and connect
- Show provider-approved setup instructions and the official account or activation destination.
- Measure
- Guide completion and activation-service clicks.
05
Service navigator
Ask a short set of questions and route customers to the relevant self-service, support or retail path.
View workflow
- Ask for
- Service type and the support task selected.
- Show and connect
- Direct the customer to the provider’s troubleshooting or support flow, without requesting account credentials.
- Measure
- Successful resource discovery and support-channel selections.
06
Business needs assessment
Collect team size, locations, connectivity needs and timing before a business sales conversation.
View workflow
- Ask for
- Business size, locations and connectivity requirements.
- Show and connect
- Create a structured requirements brief for the provider’s business team.
- Measure
- Completed briefs and sales-contact requests.
Help customers prepare for a plan conversation.
A mobile provider can ask about usage before showing a long plan table. Separate individual, family and business needs, then link to current products and the provider’s coverage checks.
The launch brief
- What the visitor shares
- Customer type · Usage priority · Plan category selected
- How the path changes
- Individual users choose a usage priority. Households compare multiple lines or bundled services. Businesses identify local or international needs before speaking with sales.
- Where it goes next
- Continue into the provider’s current plan catalog, availability checker or sales workflow. Coverage and eligibility are determined there.
- What to measure
- Measure completed finders and plan clicks. Use provider reporting to follow orders or sales inquiries beyond the handoff.
Illustrative plan categories only. This example does not check coverage, price or eligibility.
Build the experience. Keep control of the details.
Design the questions, results and responsive layouts in the Studio. Reuse components across products, give teams clear editing permissions and connect the finished journey to your systems.
Professional visual creation
Start with AI or an approved template, then refine every layout, state and breakpoint in the Storycards Studio.
Explore the Studio→Brand and publishing control
Protect components, fields and interactions. Decide who can create, review and publish each experience.
Explore brand governance→AI-assisted starting points
Turn an approved brief or source into an editable first version that stays inside your component and permission system.
Explore AI creation→Structured first-party data
Define interaction events and response fields, then connect consented data to the approved destinations in your stack.
Explore integrations→Measure and improve
See completion, choices and drop-off points so teams can make focused changes to the live journey.
Explore analytics→Build with Storycards
Bring us the journey you want to build.
Bring one customer journey, one product brief or one existing experience. We will help you map what to build and how it fits your operating model.
Talk to our enterprise team