Reduce navigation friction
Ask simple service questions and route people to the right information, location or support channel.
Storycards for healthcare
Guide people through care and services with more clarity.
Help health funds, health plans and care providers guide people to services, appointment preparation and benefit information. Clinical and privacy owners review the content while communications teams maintain each journey.
StorycardsConcept demo
Try it · Step 1 of 2
What would you like help with?
Useful guidance without turning content into diagnosis.
Keep content reviewed
Protect clinical, legal and privacy approved language inside reusable journey systems.
Understand the experience
Measure completion, drop-off and service intent through configured first-party events.
Healthcare journeys for education, access and service.
Storycards can support navigation and communication before and after a service interaction. It does not diagnose or replace clinical decision systems.
01
Service navigator
Route people by need, location, channel and approved service criteria.
View workflow
- Ask for
- A service task and preferred resource, not symptoms.
- Show and connect
- Continue to a directory, booking portal or support channel owned by the health organization.
- Measure
- Resource discovery and destination clicks.
02
Plan and benefit explainer
Break common coverage topics into clear questions and reviewed explanations.
View workflow
- Ask for
- A benefit topic and whether the member needs information or support.
- Show and connect
- Show plan-reviewed explanations and an official contact route. Eligibility remains with the plan.
- Measure
- Topic completion and support-channel selections.
03
Appointment preparation
Present approved instructions, documents and questions before a visit.
View workflow
- Ask for
- The appointment information category the visitor needs.
- Show and connect
- Show organization-approved checklists and link to the appointment portal for individual instructions.
- Measure
- Checklist use and appointment-resource clicks.
04
Preventive care education
Explain reviewed care topics and link to the organization’s reminder or booking service.
View workflow
- Ask for
- A learning topic and responses to reviewed educational questions.
- Show and connect
- Present relevant information and the organization’s own care resources, without diagnostic recommendations.
- Measure
- Education completion and selected learning topics.
05
Member onboarding
Introduce digital services, support channels and plan resources in sequence.
View workflow
- Ask for
- The member’s chosen setup task, such as finding digital services.
- Show and connect
- Introduce the portal, directory and support contacts in a short sequence.
- Measure
- Onboarding completion and resource selections.
06
Patient feedback journey
Collect structured service feedback with follow-up questions based on responses.
View workflow
- Ask for
- A service rating and a predefined feedback category.
- Show and connect
- Ask a relevant follow-up and offer an official support channel. Avoid requesting clinical details in free text.
- Measure
- Response completion and service themes, subject to the agreed privacy rules.
Help a health plan member find the right service channel.
A health fund or care provider can make service navigation clearer without asking for symptoms. Start with the task, show relevant preparation information and hand over to the organization’s service.
The launch brief
- What the visitor shares
- Service task · Preferred resource · Destination selected
- How the path changes
- Directory searches separate location from service name. Visit preparation separates documents from directions. Plan questions lead to benefit information or member support.
- Where it goes next
- Hand over to a directory, booking portal or member support service. Define allowed fields with privacy owners before connecting any reporting.
- What to measure
- Track resource discovery and destination clicks without recording clinical details. Review unresolved service tasks with the communications team.
Service navigation only, not medical advice or urgent care. This demo asks for no health information.
Build the experience. Keep control of the details.
Design the questions, results and responsive layouts in the Studio. Reuse components across products, give teams clear editing permissions and connect the finished journey to your systems.
Professional visual creation
Start with AI or an approved template, then refine every layout, state and breakpoint in the Storycards Studio.
Explore the Studio→Brand and publishing control
Protect components, fields and interactions. Decide who can create, review and publish each experience.
Explore brand governance→AI-assisted starting points
Turn an approved brief or source into an editable first version that stays inside your component and permission system.
Explore AI creation→Structured first-party data
Define interaction events and response fields, then connect consented data to the approved destinations in your stack.
Explore integrations→Measure and improve
See completion, choices and drop-off points so teams can make focused changes to the live journey.
Explore analytics→Build with Storycards
Bring us the journey you want to build.
Bring one customer journey, one product brief or one existing experience. We will help you map what to build and how it fits your operating model.
Talk to our enterprise team